Data Protection and Privacy Policy at Jans Tours
At Jans Tours, we respect our guests’ privacy and are committed to protecting their personal information in accordance with the applicable laws and regulations in all destinations where Jans Tours operates.
This policy explains what information we collect, why we collect it, how we use and protect it, and your rights regarding your personal data.
What Information We Collect and Why
We only collect information that is necessary for us to provide our services effectively, including:
● Personal details: name, title, nationality, address, phone number, email address, and
other contact information — used to manage communication and bookings
● Travel details: booking code, itinerary preferences, accommodation, and
transportation arrangements — used to organize your travel program.
● Passport details: collected only when needed for flight bookings or travel documents.
We do not collect unnecessary data. Every piece of information we collect is directly relevant to delivering and managing your travel experience.
How We Collect Information
We collect the information through:
● Direct communication — when you contact us by email, phone, or in person.
● Online inquiries or booking forms.
● From authorized travel agents or partners acting on your behalf.
How We Use This Information
Your data is used exclusively for the following purposes:
● Processing and confirming travel bookings.
● Communicating with you about your itinerary and related services.
● Providing customer support before, during, and after travel.
● Fulfilling legal, tax, and regulatory requirements.
We will never use your data for unrelated marketing purposes without the guest’s consent.
Who Has Access to This Information
Access to personal data is strictly limited to:
● Authorized Jans Tours employees who are trained in the proper handling and protection
of personal data.
● Trusted service partners (such as airlines, hotels, and transport companies) who need
limited information to deliver travel services.
All staff and partners are bound by confidentiality and data protection agreements.
How We Protect Your Information
We apply strict security and confidentiality standards to safeguard personal data both
internally and externally, including:
● Secure data storage systems with restricted access.
● Internal protocols that limit who can view, edit, or share personal information.
● Regular training for staff on data privacy and the responsible handling of client
information.
● Secure methods of data transmission when working with third-party suppliers.
We continuously review and update our data protection measures to ensure compliance with best practices.
Data Retention
Guest’s personal data is retained only for as long as necessary to complete your travel arrangements, comply with legal obligations, or meet business record requirements. After this period, data will be safely deleted or anonymized.
Guest’s Rights
Guests have the right to:
● Access and review your personal information.
● Request correction, deletion, or restriction of data processing.
● Withdraw consent for data use at any time (where applicable).
Requests can be made by contacting us directly at: ask@jans.tours
Communication and Policy Updates
This policy is available on our official communication channels (website or email). If there are any significant changes to our Privacy Policy, we will notify clients through updated information on our website and include a new “last updated” date.